Case Study
A top biomanufacturing CDMO leverages end-to-end workforce solutions.
The challenge
Navigating talent complexity during rapid growth.
A leading CDMO startup in advanced biomanufacturing was expanding quickly to meet new market demands. As the organization scaled operations and opened new facilities, gaps emerged across its scientific and industrial workforce. The client needed high-quality staff in areas for R&D, manufacturing, technical support, and quality control, but was challenged to align decision-making and ensure a streamlined hiring process.
They had structure loss in their internal talent acquisition but were also looking for support with FTE hiring solutions like recruiter-on-demand and contingent direct hire. Other issues included inconsistent billing procedures, delayed onboarding, and fragmented communications. Confronted by these growing talent requirements, the client wanted a partner capable of proactively identifying its needs and delivering workforce solutions beyond traditional staffing.
The solution
Integrated scientific and industrial talent solutions.
Kelly delivered a seamless, unified talent solution tailored to the client’s environment. It combines recruiting expertise from Kelly SMEs across science, engineering, outsourcing, professional, and industrial teams along with outcome-based delivery solutions. They staff diverse roles such as microbiologists, inspectors, aseptic technicians, manufacturing technicians, inspection associates, quality assurance experts, and material handlers.
Weekly alignment calls provide consultative guidance on resource planning, while a fully integrated on-site Talent Advisor is now the single point of contact for all talent needs. Kelly revamped workflows for billing and purchase orders. They introduced a streamlined SOW approval process and clear, consistent reporting. Their flexible, high-touch approach ensures the client’s business goals are dependably supported across all categories of talent, even as their requirements evolve.
The value
Measurable impact and superior partnership value.
The holistic solution has driven both quantifiable and qualitative results. Last year, the Kelly program maintained 99% attendance rates for new hire orientation, achieved a 3.8% overall turnover rate, and averaged just 15 days to fill positions — outperforming industry benchmarks. Kelly talent worked nearly 270K hours, with over $10 million in spend managed across scientific and industrial lines. Average headcount was 146, with 69 conversions in that time.
Meanwhile, process improvements included significantly reduced past-due billing and enhanced candidate experience, which has directly contributed to improved business outcomes. Client feedback cited a newfound sense of organization, structure, and transparency. At every stage, Kelly served as a trusted partner, not just a provider — delivering talent, streamlining operations, and enabling continued growth and innovation for the client in the advanced manufacturing space.
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As an expert solutions and talent provider, Kelly Science & Clinical is ready to partner with you. We provide a full portfolio of customized solutions to complement your business needs from contract, contract to hire, and direct hire to full project or program delivery solutions — designed to give our clients a competitive edge by combining expert talent with technology, data analytics, and process optimization.
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