Boosting field service efficiency for a leader in sheet metal processing.
The challenge
Solving turnover and field service talent gaps.
The client, a global leader in sheet metal processing solutions, provides advanced automation and manufacturing systems to customers across the U.S. When faced with high turnover rates and unique industry skill requirements in their field service teams, they found that their internal recruiting resources were stretched thin.
Reliant on a small HR team and hiring managers, the company struggled with rapid deployment, managing problematic hires, and minimizing staffing disruptions. Their need for on-demand CNC and technical services talent, combined with nationwide service commitments, made achieving consistency and speed in hiring or retaining field service technicians a constant challenge. A solution was needed to insulate the business from talent risks and allow the client to focus on delivering value to their customers.
The solution
A cohesive, rapid-response approach to talent.
Experts from Kelly Engineering partnered with client leaders to address these challenges through an integrated field service staffing and operational support solution. Leveraging a national talent pool of specialized CNC field technicians, Kelly provides rapid placement, often within 72 hours.
Seamless service covers the entire lifecycle of a worker: from thorough candidate vetting to strategic onboarding, and 24/7 operational support that includes travel, logistics, and equipment management. Utilizing a flexible statement of work (SOW) model, Kelly handles both recruiting and administrative burdens, allowing for quick replacements and management of temporary and direct-hire transitions. Their cross-functional team structure and industry expertise brings consistency, insight, and scalability. They deliver exactly what the client needs, when and where they need it.
The value
Speed, reliability, and reduced administrative burden.
As a result of the Kelly Engineering tailored solutions, the company saw a dramatic improvement in its field service workforce deployment and retention. The quick-fill capabilities and robust operational support shielded them from disruptions due to turnover or problematic hires. The client team has experienced greater operational continuity, converting many temporary technicians into high-retention permanent staff thanks to Kelly benefits and proactive management.
Most importantly, these efficiencies have freed up client leaders to focus on strategic growth and meeting customer demand, rather than fighting fires with workforce issues. The Kelly approach, where recruiting and operational support work hand-in-hand, delivers speed, flexibility, and continuous value for the client’s high-performing service teams.
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As an expert solutions and talent provider, Kelly Engineering is ready to partner with you. We provide a full portfolio of customized solutions to complement your business needs from contract, contract to hire, and direct hire to full project or program delivery solutions — designed to give our clients a competitive edge by combining expert talent with technology, data analytics, and process optimization.
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