Case Study
Integrated talent solutions boost performance for a chemical innovator.
The challenge
Complex workforce needs in a dynamic industry.
One of the world’s premier companies in advanced materials and specialty chemicals was facing challenges in its complex, highly regulated industry. The company, renowned for supporting critical sectors like aerospace, automotive, electronics, and energy, needed a partner for workforce solutions to address its diverse talent requirements across 38 U.S. sites. Those ranged from experts and innovators in science and engineering to critical professional and industrial roles.
Client pain points included inconsistent service delivery, delays from site-specific hiring processes, rogue spend, and the need for better workforce branding. They wanted a partner who could provide local market expertise and facilitate quick onboarding despite complicated compliance. The ideal partner had to deliver a cohesive, seamless workforce program to achieve key operational and growth objectives.
The solution
Unified talent delivery from an expert partner.
Kelly responded with a cross-functional approach, assembling expertise from SMEs on its science, engineering, professional, and industrial business units. The Kelly team became the client’s master vendor, developing a playbook for engagement, deploying onsite strategy sessions, and ensuring executive-level stakeholder alignment. A combination of solutions for direct hire, temp-to-hire, statement of work (SOW), and specialized professional search have created a customized, scalable talent delivery system.
Kelly provides site visits and local support that navigates unique site-specific requirements. The team works with client procurement to rein in rogue spending and bring new structure to their contingent workforce programs. Central to success is an emphasis on transparency and mutual accountability through clearly tracked KPIs and SLAs. Kelly partners to continuously adapt and improve the client’s workforce management strategy.
The value
Delivering high fill rates and business value.
The integrated workforce solution has transformed talent acquisition. In the past year, adjusted fill rates surged to 98% overall, and 92% in scientific roles. Average days to fill were reduced to just 24, for critical advantage in a competitive market. Assignments have included engineers, production supervisors, quality experts, lab techs, chemists, research scientists, operators, and business support professionals.
The program has maintained low turnover, just 3.6%, with average length of assignment at 351 days. Spend was better controlled, across $2M of billed revenue and 41K billed hours. Collaborative account management has fostered more trust and operational agility. By breaking down internal silos and prioritizing a cohesive account strategy, Kelly enabled the client to meet its growing demands — with perfect timing, as new contracts and opportunities emerge.
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As an expert solutions and talent provider, Kelly Science & Clinical is ready to partner with you. We provide a full portfolio of customized solutions to complement your business needs from contract, contract to hire, and direct hire to full project or program delivery solutions — designed to give our clients a competitive edge by combining expert talent with technology, data analytics, and process optimization.
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