Managing a highly flexible technical lab support team on-site for a tech leader.

The challenge:

A bench ready to cover for various expert lab techs.

The client, one of the world’s largest semiconductor chip manufacturers, wanted to ensure business continuity in its operations across several key technical areas. The ideal solution entailed a flexible bench on-site of knowledgeable, trained technicians who could be deployed with little or short notice to the client’s engineering sites and labs. This team would cover for other Kelly® Engineering staff who were out due to PTO, absence, or medical leave, as well as offer support for on-demand, unforeseen, or additional workloads. Technicians would need broad training to support a range of critical functions—from new product launches, test validation execution, and debugging, to general lab support and inventory control.

The value:

Improved business continuity, growth, and hiring.

Today the Kelly BPO flex team solution is an integral part of the client’s business continuity plans. Last year the team covered employee absences totalling 7,056 hours of PTO and sick time. Meanwhile, they contributed 3,632 hours of unplanned work across the client’s many functions. Because all team members are fully trained, they’re also preferred to fill new staffing needs or attrition, speeding up time-to-start by reducing the search and hiring time to zero. Last year the flex team filled 6 client requisitions, while decreasing their business continuity risk to zero as well.

“The Kelly Flex team quickly ramped up and met our requirement— I appreciate them stepping in and delivering in such a short time. I’ll use them again, especially when employees are off for extended periods.” – Engineering Manager