Expert support for clinical simulation training retains top talent.

The challenge:

Retaining key talent for training in medical operations.

The client is a world leader in medical devices and technology. They provide support and professional education for the surgical providers who use their equipment. One key lab group helps to train surgeons through clinical simulation training experiences, held both at client and third-party locations.  

The client needed to retain a support team with highly specialized talent for this critical function, but was facing a capped tenure limit. They turned to the experts from Kelly® Science & Clinical to design a new service based on a statement of work. That has ensured a long-term, high-quality managed solution. 

The value:

Program expanded by 10X, with yearly savings of $570K.

The training program manager promotes growth development and expectations for performance within the team that help to boost employee satisfaction, engagement, and commitment— driving an average tenure of 5 years.  

The SOW delivery model has enabled the program to expand over time. It now covers other support functions within surgeon training, new product development, launches, and even sales training. That entails related teams who provide medical device logistics, customer support, and coordination of client sponsorship activities, as well as data analysis and reporting to business partners.  

The program has grown steadily in ten years of service from just 4 to 40+ employees, a tenfold increase. Meanwhile in its most recent year, client-approved levers saw the program deliver cost savings of $570,000. 

See how a Kelly solution can improve your team's performance day-to-day, boosting customer experience and customer satisfaction with expert staffing for medical device or clinical research associates.