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Expert support for clinical simulation training saves cost and retains top talent.

07/07/2023
Scientific illustration.

The challenge:

Retaining key talent for training in medical operations.

The client is a world leader in medical devices and technology, as well as for support and professional education of the surgical providers who use their equipment. One key lab group helps to train surgeons through clinical simulation training experiences, held both at client and third-party locations. The client needed to retain a team with highly specialized talent for this critical function, but was facing a capped tenure limit. They turned to the experts from Kelly® Science & Clinical to design a new service based on a statement of work that’s ensured a long-term, high-quality managed solution.

The solution:

An SOW delivery model that aligns with client outcome.

Today, an outsourced Kelly Science & Clinical team supports and manages the client’s educational laboratory procedures, including human cadaveric and animal training. They’re responsible for strategic design, preparation, and execution of hands-on training experiences across all the client’s U.S. institutes and third-party sites. Kelly has sourced experts for complex roles that range from surgical technicians and nurses to certified veterinary techs and radiologists, all with experience in medicine and orthopedic surgery. As an SOW-based solution, the team could offer enhanced benefits and retain people beyond the client’s tenure limit, allowing them to find and keep top talent for the longer term. A dedicated Kelly program manager oversees the team and operations, allowing the client to focus on core business and strategy.

The value:

Program expanded by 10X, with yearly savings of $570K.

The Kelly program manager promotes growth development and expectations for performance within the team that help to boost employee satisfaction, engagement, and commitment— driving an average tenure of 5 years. The SOW delivery model has enabled the program to expand over time to cover other support functions within surgeon training, new product development, launches, and even sales training. That entails related teams who provide medical device logistics, customer support, and coordination of client sponsorship activities, as well as data analysis and reporting to business partners. The program has grown steadily in ten years of service from just 4 to 40+ employees, a tenfold increase. Meanwhile in its most recent year, client-approved levers saw the program deliver cost savings of $570,000.

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